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Cisco SMARTnet Service
Resolve
network problems rapidly with direct, anytime access to Cisco® experts
and hardware replacement matched to your needs. When Minutes Matter, Depend on Cisco SMARTnet Service to Deliver.
As networks evolve and critical business processes,
systems, and services are added, the consequences of downtime increase
dramatically. When a problem occurs that can disrupt business continuity,
IT departments are under intense pressure to resolve the issue as quickly
as possible or correct it before it can affect the business. Cisco SMARTnet®
Service supports rapid problem resolution and improved operational efficiency
through a combination of expert troubleshooting assistance, online tools,
and flexible device coverage options, providing you with greater
network availability while reducing operating costs.
Move Quickly and Confidently with Cisco Expertise
and Resources Readily Available
Cisco SMARTnet Service is an award-winning technical support service
that gives IT staff direct, anytime access to Cisco engineers and Cisco.com
resources to help ensure the fast, expert response and accountability
you require to resolve critical network issues.
Cisco SMARTnet Service provides the following:
• Full-time global access to the Cisco Technical Assistance Center
(TAC).
• Access to the extensive Cisco.com knowledge base and tools.
• Next-business-day advance hardware replacement (premium service
level options for 2-hour and 4-hour replacement also available).
• Ongoing operating system software updates and upgrades.
• Proactive diagnostics and real-time alerts on select devices
with Smart Call Home
• Option available for onsite field engineer to install replacement
parts at your location. Cisco SMARTnet Onsite implements Cisco technology
expertise and practices to help ensure that your network operates at
the highest levels.
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